1. ACCEPTANCE

1.1 Use of services, tendering cargo, delivery of cargo, request for service, or payment of any invoice constitutes full acceptance of these Policies and Procedures.

1.2 These Policies are enforceable whether or not physically signed by Customer, including when referenced on Company website, invoices, email communications, quotes, or service documents.

1.3 If a separate signed Customer Contract or service agreement exists, that agreement controls where it conflicts with these Policies. If no signed agreement exists, these Policies and the default charges listed herein apply.

 

2. PAYMENTS

2.1 All payments are due immediately unless otherwise agreed in writing by Company.

2.2 Past due balances are subject to a 3% monthly finance charge, or the maximum amount permitted by applicable law, if lower.

2.3 Billing disputes must be submitted in writing within 7 days of invoice date. Failure to dispute within 7 days constitutes acceptance of all charges.

2.4 Company may suspend services, refuse release of cargo, place accounts on hold, and apply payments to the oldest outstanding invoices first until all balances are paid in full.

 

3. NO CASH POLICY

3.1 Cash payments and third-party cash deposits are strictly prohibited.

3.2 Any cash received or deposited in violation of this policy will be confiscated and retained as a penalty and will not be applied toward any balance or service.

3.3 Company may reject any payment method at its sole discretion.

 

4. STORAGE, HANDLING & DEFAULT CHARGES

4.1 Standard storage and handling charges apply as set forth in the Customer Contract. If cargo is delivered, dropped off, accepted, or left with Company without an executed contract or written rate agreement, the default storage charges and fees listed below shall apply automatically.

4.2 Default storage charges apply from the date cargo is received unless Company confirms free storage or alternative terms in writing. Rates may be modified at Company’s discretion without prior notice.

Cargo Type	Default Monthly Storage Rate
Motorcycle	$225
Car	$300
Boat	$600
Heavy Machinery	$900
Other Cargo	Quoted separately or charged at Company discretion

4.3 Cargo removed without loading is subject to a $75 In-Out fee plus storage from the date received through the date of removal. No free storage applies to cargo removed without loading unless Company agrees otherwise in writing.

4.4 Vehicles delivered without appointment may be rejected or accepted with a $150 drop fee.

4.5 Additional pictures, inspections, rehandling, detention, administrative work, and other special services may be charged as provided in the Customer Contract or quoted separately by Company.

 

5. LIEN & ABANDONED CARGO

5.1 All cargo is subject to Company’s warehouseman’s lien rights under UCC Article 7 for unpaid storage, handling, transportation, administrative charges, finance charges, legal costs, and all other amounts owed.

5.2 Company may hold cargo and refuse release until all balances are paid in full.

5.3 Cargo that remains unpaid or unclaimed for more than 60 days may be deemed abandoned and may be sold or disposed of after notice in accordance with applicable law.

5.4 Proceeds from any sale may be applied to outstanding charges, storage, sale costs, legal fees, and related expenses. Customer remains liable for any remaining balance.

 

6. LIABILITY

6.1 Company’s maximum liability is limited to $500 per shipment or incident, unless higher coverage is purchased and confirmed in writing.

6.2 Customer acknowledges that this liability limitation is a material condition of service and is reasonable and agreed upon.

6.3 Company shall not be liable for lost profits, business interruption, indirect damages, incidental damages, special damages, or consequential damages.

 

7. INSURANCE

7.1 Customer is responsible for obtaining cargo insurance through Company or providing proof of independent insurance before delivery or service.

7.2 If Customer declines cargo insurance or fails to provide proof of coverage, recovery is strictly limited to $500 and Customer waives any claim for full cargo value or consequential damages.

7.3 Company is not responsible for personal items inside vehicles or cargo unless declared and accepted in writing.

 

8. CLAIMS

8.1 All claims must be submitted in writing within 7 days of unloading, delivery, or discovery of the issue, whichever occurs first.

8.2 Failure to file a written claim within 7 days constitutes full waiver of claim.

8.3 Claims must include detailed photos and supporting documentation clearly showing the damage and alleged cause.

8.4 Company is not responsible for concealed damage, pre-existing damage, undocumented condition issues, improper packing, or undeclared cargo.

 

9. DOCUMENTATION

9.1 Customer is solely responsible for accurate titles, bills of sale, customs documents, export/import compliance, and all required supporting documents.

9.2 Company shall not be liable for delays, penalties, fines, holds, inspections, or cargo seizure caused by incomplete, incorrect, or improper documentation.

 

10. INDEMNIFICATION

10.1 Customer agrees to defend, indemnify, and hold harmless Company, its employees, agents, contractors, and affiliates from all claims, damages, liabilities, fines, losses, and expenses arising from cargo condition, inaccurate information, documentation issues, regulatory violations, third-party claims, or Customer’s instructions.

 

11. FORCE MAJEURE

11.1 Company shall not be liable for delay or failure to perform caused by events beyond its reasonable control, including port congestion, customs delays, labor strikes, war, weather, government action, equipment shortage, carrier delay, booking rollover, vessel delay, inspections, or other operational disruptions.

 

12. SUBCONTRACTORS

12.1 Company may use carriers, warehouses, drayage providers, ports, shipping lines, customs providers, agents, and other subcontractors or service providers.

12.2 Company shall not be liable for their acts or omissions beyond the limitations stated in these Policies and any applicable Customer Contract.

 

13. RIGHT TO REFUSE SERVICE

13.1 Company may refuse, cancel, suspend, or terminate service at its sole discretion, with or without explanation.

 

14. GOVERNING LAW

14.1 These Policies shall be governed by the laws of the State of Georgia.

 

15. ARBITRATION

15.1 All disputes, claims, or controversies arising out of or relating to Company services, these Policies, invoices, cargo, storage, handling, transportation coordination, or payment shall be resolved exclusively through binding arbitration in Georgia.

15.2 Customer waives the right to file lawsuits in court, demand a jury trial, or participate in any class action, collective action, or representative action.

 

16. ENFORCEABILITY

16.1 If any provision of these Policies is found invalid or unenforceable, all remaining provisions shall remain in full force and effect.

 

16.2 Company’s failure to enforce any provision shall not constitute a waiver of its right to enforce that provision later.

 

Default Charges Notice: If cargo is delivered or dropped off without a signed Customer Contract, these Policies and the default rates listed above apply automatically.